Fsa Regulations In March Require Calls To Be Recorded
The FSA (Financial Services Authority) have come up with some new regulations that come into practice from March 2009 which means that every UK companies that deal with money issues will have to copy all their telephone calls and store the calls for more than six months.
For those financial establishments that don’t at present have a call recording solution in place, this news could prove expensive if they opt for a bulky hardware system.
However, there is a more cost effective way of recording inbound calls – without any additional equipment to clutter up the office:
The simple solution to this would be to utilise online recording solutions that many telephone numbers that aren’t area specific.
Non-geographic telephone numbers (e.g.0845 numbers, 03 numbers etc.) work in tandem with existing landline/mobile numbers and simply sit ‘on top’ of them. This type of number is a more memorable number for callers and works well when in conjunction with advertising.
Here are 8 reasons why call recording with non-geographic numbers is becoming increasingly popular:
1. Storage issues are overcome with this off site solution, as everything is controlled online, therefore no bulky hardware.
2. Recordings are emailed to a nominated person as an mp3 file – meaning they can stored in a way that is convenient for them.
3. As you are sent the recordings by file it is very simple to forward files to other people within you organisation or via email for training or listening.
4. The call recording can be activated straight away at the touch of a button (e.g. by pressing the hash key).
5. To free up your servers, large quantities of your calls can be stored on external servers.
6. Businesses can meet the new legal requirements of the FSA (from March 2009 using this form of phone call recording can help meet the new legal requirements (from March 2009) of financial organisations (as outlined above).
7. A call recording solution means that people do not have to frantically make notes on an important conversation – they can simply activate the system as required.
8. Choose the calls that you record ensuring your company stays in complete control of what is recorded and what isn’t.
As these points show non-geographic telephone numbers can dramatically increase the flexibility of phone systems – helping people to answer more calls and become more efficient.
Call recording is just the tip of the iceberg.
Additional features that are easily added to non-geographic numbers include:
online call statistics allows your company to see how long a call is and where it has come from, busy periods and missed calls on the 0845 number letting you manage your advertising and helping improve customer service.
This allows them to see: the total amount of calls to all numbers, the location of callers, busy periods and missed calls. This information can assist organisations with their marketing and improving customer service[/spin].
Immediate call divert packages give organisations total control over their 0845 numbers. Whether they have a one number or several
numbers, call divert allows you to reroute enquiries to
different landline/mobile/call answering service at the touch of a button. This control is essential in the event of landline failure or in an emergency and for this purpose this service can be
free with a number, if you know where to look.
Non geographic numbers can be a very useful addition to any organisation – giving them greater flexibility/control over their phone systems and helping them meet their legal requirements – without the need for tons of extra office space.
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