Numbers That Will Help You With New Fsa Regulations
The FSA (Financial Services Authority) have come up with some new regulations that come into effect from March 2009 which means that every UK companies that deal with money issues will have to record all their telephone calls and store the calls for more than six months.
For those financial establishments that don’t at present have a call recording solution in place, this might well mean an expensive outlay for large hardware options.
A more cost effective way of recording calls is available however which removes the impact of large hardware:
The simple solution to this would be to utilise online recording solutions that many telephone numbers that aren’t area specific.
0845, 03 numbers etc work alongside existing landlines and mobile numbers simply coupling themselves to existing numbers and allowing you to direct them as you see fit.
Here are 8 reasons why call recording with non-geographic numbers is becoming increasingly popular:
1. It’s controlled completely online or using the phone and negates the need for physical equipment (hardware).
2. Recordings are emailed to a nominated person as an mp3 file – meaning they can stored in a way that is convenient for them.
3. As you are sent the recordings by file it is very simple to forward files to other people within you organisation or via email for training or listening.
4. The call recording can be set in action straight away at the press of a key (e.g. by pressing the hash key).
5. Large volumes of recordings can be stored on an external server – freeing up in-house computer systems.
6. Businesses can meet the new legal requirements of the FSA (from March 2009 using this form of phone call recording can help meet the new legal requirements (from March 2009) of financial organisations (as outlined above).
7. By simply activating the system you can do away with having to frantically jot down notes on an important conversation.
8. Record all inbound calls, a percentage of them or only selected calls – giving companies complete control.
By introducing an 0845 number for example you enable your phone system to be much more flexible allowing people to be much more efficient and ensuring that all of your calls are managed.
The feature I have mentioned so far is just a minute part of what the numbers can do for you.
Additional features that are easily added to non-geographic numbers include:
online call statistics allows your company to see how long a call is and where it has come from, busy periods and missed calls on the 0845 number letting you manage your advertising and helping improve customer service.
This allows them to see: the total amount of calls to all numbers, the location of callers, busy periods and missed calls. This information can assist organisations with their marketing and improving customer service[/spin].
Immediate call divert packages give organisations complete control over their non-geographic numbers. Whether they have a single number or multiple
numbers, call divert allows you to reroute calls to
another landline/mobile/call answering service at the press of a key. This control is crucial in the event of landline failure or in an emergency and for this reason this service can be
free with a number, if you know where to look.
As this article illustrates, non-geographic numbers can be a very useful addition to any company – giving them greater flexibility/control over their phone systems and helping them meet their legal requirements – without needing extra office space.
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